Contact Us

NB:  Scroll down to view our Covid 19 Clinic Policy, Covid 19 Safety Plan, Cancellation, Privacy Policies, Map & Brochure.

If you have any questions or inquiries please feel free to contact us on the details provided below alternatively you can complete our online inquiry form and we will get back to you as soon as possible.

02 4920 7010


28 Cathrine St, Kotara South NSW 2289

Clinic Hours

Mon - Fri 8.30am - 5.30pm
Closed Sat, Sun & Public Holidays

  • Health Fund Rebates Available
  • No Referral Necessary
  • Wheelchair or Walker Access is unavailable at this clinic please refer to The Mater Hospital Waratah Medical Centre Edith & Platt St Waratah (02) 49211211 

Direct Transfer details

Bank: Greater Bank
BSB: 637000
Account Name: Osborn Therapy
Account Number: 717565258  Reference Name:           


Online Enquiry
Name *
Phone *
Email *
* Required fields

Covid 19 Clinic Policy - (NO exceptions)

1/  a)  If you or any of your close contacts & household members awaiting results of a COVID-19 test or have been confirmed positive for COVID-19, you or any of your close contacts travelled interstate, or overseas in the last 14 days. 

      b) If you or any of your close contacts have any symptoms, (sore throat, cough, headache, runny nose, fever/chills, a loss of smell/taste, muscle aches, vomiting/diarrhea, loss of appetite, shortness of breath), allergies/hay fever, have an undiagnosed rash or are generally feeling unwell.

Both (a) & (b) please cancel and re-schedule your appointment. A cancellation fee will be incurred if not adhered to.

2/  If you have a new surgical mask please bring it with you, a surgical mask can be provided by the clinic for $2.

3/ There is NO waiting room & NO bathroom facilities available.

4/  Please wait for your allocated appointment time.  This will allow for the room to be cleaned and ventilated between patients.

5/ Only 1 person is to be in the clinic at any time with the Therapist.

6/ Before entering apply your, fresh surgical or N95 mask, wash your hands, and wait to be attended to.

We are working tirelessly to ensure the strictest hygiene and safety measures possible keeping you and me safe. Together we can help protect one another.   Thank you for your consideration and understanding.

Covid 19 Safety Plan

1/ Exclude patients who are unwell from the clinic.  A screening email goes out to all patients prior to their appointment outlining symptoms and rules. If someone presents with symptoms send them home and charge a cancellation fee.

2/ Conditions of entry to be wearing a face mask prior to entering.

3/ Only 1 person is in the room with the therapist to adhere to the social distancing law & no waiting room is available.

4/ Facemasks are to be worn by the patient & therapist at all times.

5/ Hand sanitizer is supplied on entry, disinfectant wipes & disinfectant spray are used in between patients.

6/ We have full ventilation in the room and when there is none an air purifier will be used.

Cancellation Policy

1/ For all appointments a min. of 4 hours notice is required or a cancellation fee of 50% of the allocated time is required at the time of cancellation to be paid by direct transfer or credit card, if not, all future appointments will be pre-paid in full or cancelled until payment has been made. This covers a "No Show" also.

2/  For all outstanding fees no more appointments will be booked.

Privacy Policy

Types of personal information we collect and store.

We collect and store personal information in line with Health requirements and Health Fund requirements.

How we collect personal information

We collect personal information through the following means.

On your initial appointment via you. or when you fill out our Enquiry Form.


We may use your personal email to contact you.


We may send you promotional emails regarding updates to our business and new products from time to time.

How you can access or update your personal data

Send us an email at

How to lodge a complaint if you think your information has been mishandled and how we’ll handle it

Send us an email at and we will do everything within reason to satisfy your request.


1/ Changes to this privacy policy: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

2/ Email Marketing: When you provide your email address you provide permission, we may send you emails about new products and other updates. You can opt out by emailing us at

3/ Consent: When you provide us with personal information to make an appointment, place an order or arrange for a delivery, you provide consent. We never give your information to anyone else unless it has been with your permission or if it is required by law.

4/ Security: To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information only the transaction receipt is kept for 1 month for banking purposes and then destroyed.  We don’t use cookies.


Download our Brochure to keep handy